Returns and Delivery Info

Titan Mouthguards

Returns
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We expect you to have complete satisfaction with your custom mouthguards, along with any other products you receive from Titan. However, if you’re unhappy in any way, we have you covered! Have a look below at our returns approach for various product lines and then get in contact with the details of your issue. On week days, we’ll usually get back to you within 24 hours via email or within just minutes using Live Chat or phone between 9am-5pm. This may be slightly longer in September due to the seasonally busy period here at Titan.

(Our contact form and full contact details can be found at the bottom of the page)

Custom Mouthguards

If we do say so ourselves, the aftercare offered at Titan is the best in the business, so if you have any issues at all with a custom mouthguard received at any point during its lifetime of use, simply get in touch via email, live chat or give us a call. There are options to send the guard back for custom adjustments, re-fitting of your dental impression or complete remakes of guards, all of which can be provided at no charge. If in the one in a million case applies to you where the issue cannot be resolved you can return your guard using the postage labels provided and we will get you fully refunded for your order. If the wearer is over 13 years old we also keep your dental impression in stock for life, so should you lose your guard or it just gets a bit tatty during the 4 matches you're playing a week, you can order a replacement at reduced cost and rapid delivery at any time throughout the year!​

Non-Custom Guards

If in the unlikely event that you have an issue with fitting the guard at home, simply get in touch with details of the problem and we'll get things resolved swiftly for you from there.

If you have an issue with the product before getting it fitted just get in touch with us providing your order number and the guard(s) you would like to return within 30-days of purchase. Send the item back using the returns label provided and we will process your refund for the items(s) in full. Funds will take 5-10 working days from the processing of your refund to reach the card holders account.

E-Fitting Kits

You can return your unused E-Fitting Kit at any time within 30-days of purchase using the postage labels provided. Due to the cost that goes into preparing the kit, the processing of the custom order and the free of charge 2-way postage included, we charge a £5 processing fee for returns of unused homekits. You are then refunded the remainder of the order in full. Funds will take 5-10 working days from the processing of your refund to reach the card holders account.

If in the unlikely event that you have a problem with using your E-Fitting kit alongside our fitting services, simply get in touch with details of the problem and we'll get things resolved swiftly for you from there.

Other Products and Accessories

All other stock products can be returned within 30-days of purchase. Just get in touch with us providing your order number and the item(s) you would like to return. Send the item back using the returns label provided and we will process your refund for the items(s) in full. Funds will take 5-10 working days from the processing of your refund to reach the card holders account.


Delivery Info

E-Fitting Kits

We wanted to make our delivery process as seamless and as easy for you as possible when using our E-Fitting Kits. That’s why we pay for all postage and provide the label for you to get your impression back to us at your earliest convenience.

We aim to get E-Fitting kits despatched the same day you order (on weekdays) and you should allow 2-3 working days for the package to arrive. If you need a quicker delivery time, feel free to get in touch and we’ll let you know the options – we know that getting the right guard for the big game can make all the difference!

Custom Mouthguards

We aim to have your mouthguard turned around and with you within 5 working days from the day we receive your dental impression at Titan HQ. This is extended to 10 working days during the month of September due to the huge volume increase we experience at this time.

Replacement Mouthguards

We aim to get your replacement mouthguards turned around and with you within 5 working days of of the day you placed the order. Delivery for replacement guards is free of charge or if you need a quicker delivery time, feel free to get in touch and we’ll let you know the options – just in case you’re panicking that your guard’s missing from your kit bag the week of the big game!

We keep dental impressions in stock for 10 years if the wearer is 13 years old or older and for 6 months if the wearer is younger than 13 years old. Should your dental impression no longer be suitable due to the movement of your teeth you can get another E-Fitting for just £5 to have your updated impression taken for another mouthguard. You then send the guard that no longer fits back to us with your newly fitted dental impression and we send back a fresh new mouthguard – all that for another fiver! 

Non-custom guards
and other products

In the interest of saving time and money, along with reducing the impact that deliveries have on the environment, we try where possible to send your your orders within 1 package delivery. If you order a custom guard, along with a non-custom guard or other stock product, we will look to send your E-Fitting Kit in the same package as the other products and you should receive everything within 2-3 working days of your order. If however, you have ordered a non-custom guard or any other stock product along with a custom guard which is to be fitted at a pre-arranged Fitting Session Visit at your school or club, we will hold off sending your stock items until we have manufactured the custom guard from your fitting. Once your custom guard has been manufactured, we’ll then send all products together with the finished guard(s). If, however, you’d like your stock items sending in advance, simply get in touch and we can organise for this do be done.

Get in touch

Contact Details

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