Returns and Delivery Info
We expect you to have complete satisfaction with your custom mouthguards, along with any other products you receive from Titan. However, if you’re unhappy in any way, we have you covered! Have a look below at our returns approach for various product lines and then get in contact with the details of your issue. On week days, we’ll usually get back to you within 24 hours via email or within just minutes using Live Chat or phone between 9am-5pm. This may be slightly longer in September due to the seasonally busy period here at Titan.
(Our contact form and full contact details can be found at the bottom of the page)
We wanted to make our delivery process as seamless and as easy for you as possible when using our E-Fitting Kits. That’s why we pay for all postage and provide the label for you to get your impression back to us at your earliest convenience.
We aim to get E-Fitting kits despatched the same day you order (on weekdays) and you should allow 2-3 working days for the package to arrive. If you need a quicker delivery time, feel free to get in touch and we’ll let you know the options – we know that getting the right guard for the big game can make all the difference!
We aim to have your mouthguard turned around and with you within 5 working days from the day we receive your dental impression at Titan HQ. This is extended to 10 working days during the month of September due to the huge volume increase we experience at this time.
We aim to get your replacement mouthguards turned around and with you within 5 working days of of the day you placed the order. Delivery for replacement guards is free of charge or if you need a quicker delivery time, feel free to get in touch and we’ll let you know the options – just in case you’re panicking that your guard’s missing from your kit bag the week of the big game!
We keep dental impressions in stock for 10 years if the wearer is 13 years old or older and for 6 months if the wearer is younger than 13 years old. Should your dental impression no longer be suitable due to the movement of your teeth you can get another E-Fitting for just £5 to have your updated impression taken for another mouthguard. You then send the guard that no longer fits back to us with your newly fitted dental impression and we send back a fresh new mouthguard – all that for another fiver!
and other products
In the interest of saving time and money, along with reducing the impact that deliveries have on the environment, we try where possible to send your your orders within 1 package delivery. If you order a custom guard, along with a non-custom guard or other stock product, we will look to send your E-Fitting Kit in the same package as the other products and you should receive everything within 2-3 working days of your order. If however, you have ordered a non-custom guard or any other stock product along with a custom guard which is to be fitted at a pre-arranged Fitting Session Visit at your school or club, we will hold off sending your stock items until we have manufactured the custom guard from your fitting. Once your custom guard has been manufactured, we’ll then send all products together with the finished guard(s). If, however, you’d like your stock items sending in advance, simply get in touch and we can organise for this do be done.