Refund policy

Custom Mouthguards

There are options to send the guard back for custom adjustments, re-fitting of your dental impression or complete remakes of guards, all of which can be provided at no charge. If in the one in a million case applies to you where the issue cannot be resolved, you can return your guard using the postage labels provided and we will get you fully refunded for your order.

If the wearer is over 13 years old we also keep your dental impression in stock for life, so should you lose your guard or it just gets a bit tatty during the 4 matches you're playing a week, you can order a replacement at reduced cost and rapid delivery at any time throughout the year!

If there is a case that is not a manufacturing error, we are not responsible for free of charge replacements. In the case of the mouthguard being severely chewed or mistakenly put too close to a source of excessive heat (e.g. tumble dryer or radiator, direct sunlight for long periods), the customer is responsible.

 

E-Fitting Kit

If we have sent you a Home-Kit to complete, and you find you won’t have need for your mouthguard, you can return your unused E-Fitting Kit at any time within 3 months of purchase using the postage labels provided.

Due to the cost that goes into preparing the kit, the processing of the custom order and the free of charge 2-way postage included, we charge a £5 processing fee for returns of unused Home-Kits. You are then refunded the remainder of the order in full. Funds will take 5-10 working days to reach the card holders account.

Unfortunately, we won’t be able to process a refund if your order is outside our 3 Month Refunds & Return window, however, we would still love to process the order for you. If you no longer have the impression materials for an E-Fitting, we charge for the difference in product price and a £10 processing fee to cover material and postage costs. We will then send out another Home-Kit for you to complete!

If in the unlikely event that you have a problem with using your E-Fitting kit alongside our fitting services, simply get in touch with details of the problem and we'll swiftly resolve any issue for you.